Frequently Asked Questions

How do I set up email alert notifications?

When you first log in to StaffIQ, you'll be prompted to configure your notification preferences as part of onboarding. If you skipped that step or want to add more alerts later, you can set up your filters in StaffIQ to show the opportunities you care about, then click the Star button to save your search and choose to enable email alerts.

Can I get alerts for my entire department, not just my direct reports?

Yes! When setting up your saved search filters, select each of the managers within your business unit. Once your search shows the full team's opportunities, use the Star button to save it with email alerts enabled.

What's the difference between the Daily Digest and individual alert emails?

The Daily Digest is a single summary email that includes all opportunity types — Follow-Up Failures, Placement Back-Out Risks, and more — from the previous day for your downline. It's sent once in the morning. Individual alerts are separate and can be configured based on your saved search preferences.

I got an alert for something that's already been handled. How do I dismiss it?

StaffIQ automatically closes opportunities as it detects they've been resolved — see the Opportunity Type Reference for details on when and how each type gets closed. If you want to dismiss an opportunity before the system picks it up, you can manually mark it as complete within StaffIQ.

I got an opportunity that seems incorrect — the AI summary doesn't match what actually happened.

Open the opportunity in StaffIQ and log an action of "Reviewed - No action needed," then add a note explaining why the notification was inaccurate. This feedback loop helps us continuously improve detection accuracy. If something requires more urgent investigation, please escalate to your company's IT team or open a support ticket with Toro.

I'm missing someone from my team list — a recruiter I manage isn't showing up. Why?

First, check your current filters — if that recruiter doesn't have any open opportunities matching your search criteria, they won't appear in the results. If you believe they should be showing up, it may be a management structure issue. StaffIQ pulls reporting relationships directly from Bullhorn on a daily sync schedule, so verify the rollup is correct on the Bullhorn side. Once updated there, StaffIQ will pick up the changes automatically. If everything looks right in Bullhorn and the issue persists, open a support ticket and we'll investigate.

My alerts stopped working or I'm not getting emails I used to receive.

Check your saved search configuration in StaffIQ to verify your settings are as expected — you can review them via your Saved Searches or in Settings. Make sure your alert is still active and that the filters match what you want to be notified about. If everything looks correct and you're still not receiving emails, open a support ticket and we'll take a look.